Some companies are so obsessed with the bottom line they’ve lost sight of what matters most: you, the customer! Response time for lab equipment repairs has plummeted over the years, but not at Terra Technologies, Inc.
We’re tired of finger pointing – you deserve a solution the FIRST time!
Terra Technologies was founded on the belief that labs need and deserve rapid, practical response to their equipment failures. When we started in 1992, our customers often had to suffer someone servicing a GC, then blaming the computer or servicing the MS, then blaming the autosampler. The cycle could take weeks or months until finally the real problem would be found and resolved.
Instead, Terra Technologies trains every technician, often previous lab managers, operators, chemists, or technicians, in total cross-platform service. That means, no matter how many brands you’ve got hooked up together, you’ll get the problem resolved with just one service provider: us.
Lately many companies offer “total lab insurance” contracts, then contract out the work to various repair companies. This can result in the exact same problem as before, not to mention slow response times. After over 20 years, we remain dedicated to fast response, minimal downtime and low-stress repairs to your lab.
We can troubleshoot your problem down to its root, make the needed adjustments and get you back to work.
Since we’re service-focused, not sales-focused, we don’t force you to buy new equipment every year. Instead we can keep so called “obsolete” equipment running longer – improving your bottom line.
All our technicians are former laboratory chemists with years of experience. Constantly trained in cutting edge technology, we service gas chromatographs, mass spectrometers, liquid chromatographs, concentrators, autosamplers, and more! We’re familiar with all major brands of lab equipment including Agilent, Varian, Thermo, Shimadzu, Perkin Elmer, OI Analytical, Tekmar, Gerstel, and more.
We service labs “everywhere east of the Mississippi River” including:
- New Hampshire
- New Jersey
- New York
- North Carolina
- Rhode Island
- South Carolina
- Washington D.C.
- West Virginia